Raising The Bar In Care Technology

Exceeding expectations: our remarkable results straight from our customers.

At eevi, we understand the importance of feeling safe and secure as we age. That's why we are wholeheartedly dedicated to delivering exceptional customer service and providing medical alarms, alerts, and sensors that enable your independence and well-being. Whether you are an individual seeking our services or an operator looking to enhance the safety of your residents, this blog post is for you! We are excited to share recent feedback from our customers, including our outstanding net promoter score of +91, setting eevi well above world-class best practice for customer satisfaction.

Source 1: Customer Gauge Healthcare Sector

Source 2: Customer Gauge Technology Sector

Understanding Net Promoter Scores:

We love hearing from our community and continuously improving our service offering to you. That's why we use Net Promoter Scores (NPS) as a measure of customer advocacy and loyalty. Used by many companies around the world, NPS scores of +70 and above are considered world-class best practice. With an impressive NPS score of +91 (April - June 2023), we go above and beyond to ensure that your needs are not only met but exceeded. This score reflects our unwavering commitment to providing you with exceptional service and care technology solutions you can rely on.

 

Don't just take our word for it - hear what our customers have to say:

At eevi we conduct surveys on the overall experience, the performance of our medical alarms and response times, including one key question "On a scale of 1-10, how likely are you to recommend eevi to a neighbour?". Here is some feedback from those who pressed the button on their eevi Pendant to ask for emergency help:.

"It was very well taken care of, and an ambulance was called. Very great device, nice people (response centre). I'm so thankful." - Lois, Resident

“Absolutely wonderful, efficiently executed. Very grateful!” - Lesley, Resident 

eevi enabling Retirement Village Managers to make better decisions:

We also seek regular feedback from Retirement Village and Aged Care Operators with a view to understanding your evolving needs and refining our products and services to enable you to make better decisions - saving time and money.

"I cannot speak highly enough of eevi and their provision of medical alarms at our Village. Knowing I can rely on eevi for this critical service offers an incredible sense of relief. With its self-testing feature, including daily reporting and notifications for any issues, such as a misplaced pendant, the efficiency gained is remarkable. Thanks to eevi, maintenance staff no longer need to perform manual testing, freeing up their time to focus on other important tasks. Moreover, my faith in eevi's reliability during emergencies has allowed me to reduce the hours and save on costs of onsite nursing staff. The residents themselves experience peace of mind, knowing they can easily contact someone by simply pressing the button on their pendant. Overall, eevi has made a very positive impact on our community, and I wholeheartedly recommend their services." - Jo-Anne, Village Manager, Mosman NSW.

When asked about their experience partnering with eevi, common themes are our excellent support team, trustworthy systems and fast response times. With 95% of calls answered within 60 seconds or less, compared to the industry standard of 120 seconds or less. This exceptional speed can make a significant difference in emergency situations, and residents appreciate the noticeable impact.

As we raise the bar in care technology, we invite you to experience the eevi difference. Our outstanding net promoter score of +91 reflects our commitment to exceeding your expectations, while the real stories from our customers highlight the reliability and efficiency of our systems. If you are considering upgrading your medical alarm solution, look no further than eevi for the best customer service experience available. Get in touch with us today.

 

• 

  After losing confidence in our previous 3G system, we made the switch to eevi and couldn't be happier. The support team at eevi has been impressive, providing reliable reporting and a trustworthy system. The call centre staff are friendly and patient, ensuring our residents feel secure, knowing help is there should they need it. Based on our experience, I highly recommend partnering with eevi.

  Kathy, Village Manager, SA
• 

  The residents themselves experience peace of mind, knowing they can easily contact someone by simply pressing the button on their pendant. Overall, eevi has made a very positive impact on our community, and I wholeheartedly recommend their services.

  Jo-Anne, Village Manager, NSW
• 

  The eevi cloud platform is so much better than (our previous) set up. We can see online or on the eevi App live what the current status is. Add and delete pendants, etc. Also the self-monitoring and alert system for the eevi boxes is great, ie. battery % and online statuses. This saves alot of time with ongoing PERS testing performed by Residents monthly and Staff quarterly.

  Community Manager, Partner Client
• 

  It's very important for us to have the eevi service. Coming in independently, the residents have a sense of security and peace of mind that the Gateway is sitting there if it needs to be used. It also gives family members peace of mind. I have been connected with eevi for three years now. It's a nice, easy system. I feel very confident in the way everything is setup for my residents.

  Mandy, Village Manager, QLD
• 

  We have been searching for a state-of-the-art, flexible, reliable system that would be suitable for our new-look villages of the future. It was important the components could fit easily into residents’ lifestyles and ensure the safety of our communities, & eevi stood out as the best choice.

  Group CEO, 2021
• 

  The eevi team is fantastic. Their efficiency, helpfulness, and professionalism in responding to queries have been consistently impressive. When incidents do arise and a resident has pressed their medical alarm, it is a quick response time and smooth process should an ambulance be needed. The eevi team always promptly notify us of any incidents so we can follow up and enhance the quality of care to our residents.

  Terry, Village Manager, VIC
• 

  I cannot speak highly enough of eevi and their provision of medical alarms at our Village. Knowing I can rely on eevi for this critical service offers an incredible sense of relief. Thanks to eevi, maintenance staff no longer need to perform manual testing, freeing up their time to focus on other important tasks. Moreover, my faith in eevi's reliability during emergencies has allowed me to reduce the hours and save on costs of onsite nursing staff.

  Jo-Anne, Village Manager, NSW
• 

  Having partnered with eevi for five years I am very happy with the level of service provided. New residents to our Retirement Village are pleasantly surprised when they can speak to an operator by pressing a button on their pendant or Gateway and the agent is already aware of their name and location within the Village. It brings them a great level of comfort knowing that help is there should they need it. The eevi app is easy to use, and their support team and processes contribute to a smooth and efficient operation.

  Garry, Maintenance Officer, NSW