Refund and Returns Policy:

Return and Warranty information has been taken from the eevi customer terms and conditions document. See eevi customer terms for a full explanation. If you have any questions please contact eevi support.

 

3. GENERAL TERMS AND CONDITIONS 

3.10. Maintenance of Equipment

3.10.1. We will provide a remedial maintenance service to maintain the Equipment in satisfactory operational conditions including the replacement of serviceable parts or components. 

3.10.2. You will promptly ask us to repair or replace damaged or faulty Equipment. 

3.10.3. We will not charge you for remedial maintenance, repair or replacement of damaged or faulty Equipment arising under a claim under warranty provided that you follow our then policy for warranty returns including shipping of warranty returns to us. 

3.10.4. You agree to pay our reasonable costs and expenses for remedial maintenance, repair or replacement of Equipment arising otherwise than under a claim under warranty. 

3.10.5. You will not allow any other person to service, repair, adjust, alter or interfere with Equipment. 

3.10.6. On request, you will permit us and our agents and subcontractors entry to the premises where the  Equipment is located on reasonable notice to inspect, repair or replace the Equipment.

 

5. EEVI MONITORING WITH EEVI CLOUD SERVICE 

5.9. Acceptable Use 

5.9.1.You will not, and will not permit any other person to: 

c) make unnecessary maintenance service requests; 

d) abort, or fail to give access to Equipment to Us pursuant to, a maintenance request; e) return Equipment in working order for repair under warranty;

(each an “Unacceptable Use”)

 

5.11. Warranty Period 

5.11.1. The warranty period on the Equipment is 24 months. During that period, we will repair and replace the Equipment for defects in manufacture. After that period, you will pay for maintenance including repair and replacement of Equipment. 

5.11.2. You will notify us of intended returns under warranty and complete Our returns form with the details we require including marking the Equipment clearly as “Claim for Repair under Warranty”. 

5.11.3. Any evidence of misuse, abuse or tampering with the Equipment shall void the warranty in its entirety. 

5.11.4. No warranty is offered on Consumer Devices. 

 

5.12. Return Upon Termination 

5.12.1. You will return Equipment to us within 7 days of expiry or termination of the Service, and we may charge our loss or damage if you fail to do so.

 

6. ADVANCED MONITORING SERVICE

6.9. Acceptable Use 

6.9.1.You will not, and will not permit any other person to: 

c) make unnecessary maintenance service requests; 

d) abort, or fail to give access to Equipment to Us pursuant to, a maintenance request; e) return Equipment in working order for repair under warranty; and 

f) otherwise abuse the Equipment or the Service, 

(each an “Unacceptable Use”)

 

6.11. Warranty Period 

6.11.1. The warranty period on the Equipment is 12 months. During that period, we will repair and replace the Equipment for defects in manufacture. After that period, you will pay for maintenance including repair and replacement of Equipment. 

6.11.2. You will notify us of intended returns under warranty and complete Our returns form with the details we require including marking the Equipment clearly as “Claim for Repair under Warranty”. 

6.11.3. Any evidence of misuse, abuse or tampering with the Equipment shall void the warranty in its entirety. 

6.11.4. No warranty is offered on Consumer Devices. 

 

6.12. Return Upon Termination 

6.12.1. You will return Equipment to us within 7 days of expiry or termination of the Service, and we may charge our loss or damage if you fail to do so.

 

7. TRADITIONAL MONITORING SERVICE

7.7. Acceptable Use 

7.7.1.You will not, and will not permit any other person to: 

c) make unnecessary maintenance service requests; 

d) abort, or fail to give access to Equipment to Us pursuant to, a maintenance request; e) return Equipment in working order for repair under warranty; and 

f) otherwise abuse the Equipment or the Service, 

(each an “Unacceptable Use”)

 

7.9. Warranty Period 

7.9.1.The warranty period on the Equipment is 12 months. During that period, we will repair and replace the Equipment for defects in manufacture. After that period, you will pay for maintenance including repair and replacement of Equipment. 

7.9.2.You will notify us of intended returns under warranty and complete Our returns form with the details we require including marking the Equipment clearly as “Claim for Repair under Warranty”. 

7.9.3.Any evidence of misuse, abuse or tampering with the Equipment shall void the warranty in its entirety. 

7.9.4.No warranty is offered on Consumer Devices. 

 

7.10. Return Upon Termination 

7.10.1. You will return Equipment to us within 7 days of expiry or termination of the Service, and we may charge our loss or damage if you fail to do so.

 

8. EEVI WATCH AND EEVI LIFE PENDANT 

8.7. Acceptable Use 

8.7.1.You will not, and will not permit any other person to: 

c) make unnecessary maintenance service requests;

d) abort, or fail to give access to Equipment to Us pursuant to, a maintenance request; 

e) return Equipment in working order for repair under warranty; and 

f) otherwise abuse the Equipment or the Service,

(each an “Unacceptable Use”) 

8.7.2.We may charge you the reasonable costs and expenses we incur arising out of or in connection with Unacceptable Use.

 

8.9. Warranty Period 

8.9.1.The warranty period on the Equipment is 12 months. During that period, we will repair and replace the Equipment for defects in manufacture. After that period, you will pay for maintenance including repair and replacement of Equipment. 

8.9.2.You will notify us of intended returns under warranty and complete Our returns form with the details we require including marking the Equipment clearly as “Claim for Repair under Warranty”. 

8.9.3.Any evidence of misuse, abuse or tampering with the Equipment shall void the warranty in its entirety. 

8.9.4.No warranty is offered on Consumer Devices.

 

8.10. Return Upon Termination 

8.10.1. You will return Equipment to us within 7 days of expiry or termination of the Service, and we may charge our loss or damage if you fail to do so.